Refund Policy

Thank you for using ClassiAds24. Please read our refund policy carefully.

1. Digital Products & Subscriptions

All purchases of Premium Ads, Urgent Ads, Sticky Ads, and Subscription Packages (Coins/Credits) are considered digital services. Once the service is activated or the credits are added to your wallet, the transaction is final and non-refundable.

2. Ad Rejection or Moderation

If your paid advertisement is rejected by our moderation team for violating our Terms of Use, the credits utilized for that ad will be automatically refunded back to your ClassiAds24 Wallet. We do not provide cash refunds to your original payment method for moderation rejections.

3. Technical Errors & Payment Failures

If you are charged but the corresponding digital package is not credited to your account due to a technical error, please contact our support team within 48 hours. Upon verification, we will manually credit your account or process a refund to your original payment source.

4. Account Ban & Suspension

If your account is suspended or banned permanently due to fraudulent activity or severe violations of our safety guidelines, any remaining wallet balance or active premium ads will be forfeited without refund.